Shipping and  Delivery

Free UK delivery - takes 3 -5 working days

For your convenience we provide a delivery service via Royal Mail special delivery for orders worth over £45.00 which requires a signature on receipt in the UK. Orders under £45.00 are sent via first class recorded delivery and also require a signature on receipt 

You will receive an email when your order has been dispatched.

All orders are processed and dispatched from our London studio.

Orders placed on a weekend or national holiday will be dispatched on the next working day.

Your order will be dispatched to the address you, the buyer, have specified on your order form and the risk will be transferred to you.

We will try our best to deliver your order within the estimated time but can not take responsibility for the item(s) once they have been delivered to the address provided by you, the buyer, and signed for. 

 

Returns  and exchanges

Prilly Lewis make and dispatch all of products from their London studio so we ensure that the quality control department is working well at all times. We also pride ourselves on our good customer service.

We know that on the odd occasion you may find fault with the product or the product may be faulty.

If you would like to return a faulty item please feel free to phone Prilly on 07930671376 to have a chat about it and we will phone you back to save you the cost of the phone call. Alternatively please notify us via email at hello@prillylewis.com and then send the item back via Royal Mail recorded delivery and email us the tracking number stating the reason for the return.

We require you, the buyer, to pay for return postage. However, if the item is found to be faulty or broken then we will refund the postage and the price of the item. We will not refund the original postage costs.

If you would like to exchange the product for a different product then please state this.

Please note that your statutory rights are not affected.